Official customer app · Alshamela Group

Your shipments and account,
in one place

Track your shipments, receive updates and view your official account statement easily and securely — shared sea freight (LCL), full containers (FCL) and air freight (AIR) from China to Libya.

Coming soon to the storesGoogle Play Coming soon to the storesApp Store
3
LCL · FCL · AIRThree shipping modes
⛴
China → LibyaFrom our warehouse to your door
PDF
PDF statementOfficial certified document
🔔
Instant alertsOn every shipment update

Everything you need to follow your cargo

Built for Alshamela customers, with data synced from the company system.

Live stage-by-stage tracking

Eight stages from receipt at our warehouse to delivery, with actual and expected dates and the cargo location.

LCL, FCL and AIR details

Container, vessel and release status for FCL; air waybill and flight number for AIR — each mode shows what matters.

Official account statement

A financial summary for any period, every invoice and payment with a running balance, and a certified PDF to download or share.

Instant notifications

A push alert on your phone when a shipment changes stage or a new ledger entry is posted.

Secure, manually reviewed activation

No open sign-up: the Alshamela team reviews every request and links your account to your records before sending a one-time code.

Shared-container privacy

In shared containers, container, vessel and other customers’ data are hidden to protect everyone.

How do I start?

Three steps to reach your shipments.

1

Request activation

In the app choose “existing customer” or “new customer” and enter your company details and customer code if you have one.

2

Alshamela review

We verify your details and link the account to your shipping and accounting records.

3

Secure activation

A temporary code arrives by e-mail, you set your password and go straight to your shipments.

Tracking stages as shown in the app

The same workflow as the company system — no gaps.

Received
Loaded
In transit
Arrived
Customs
Release (FCL)
Ready for delivery
Delivered
PDF statement

Your statement — official, in one tap

Pick a period (30 days, 90 days or custom) to see the opening balance, total debit and credit and the ending balance, with each entry linked to its shipment. Download the PDF or share it with your accountant.

Frequently asked questions

How do I activate my account?

Tap "Request Account Activation" and enter your company details and customer code if available. The Alshamela team reviews the request manually, then you receive a temporary activation code by e-mail to set your password.

What do the tracking stages mean?

Received → Loaded → In Transit → Arrived → Customs → (Release for FCL) → Ready for Delivery → Delivered. Each stage is updated from the company system and you get an instant notification.

Why can't I see the container number on my LCL shipment?

In shared shipping, goods from several customers travel in one container, so container and vessel details are hidden to protect everyone's privacy. They are shown only for full-container (FCL) shipments.

Is the account statement in the app official?

Yes. The statement is issued directly from the company system and can be downloaded as a certified PDF and shared.

How do I change my company details or phone number?

Company details and addresses are managed in the company system and cannot be edited directly in the app, to avoid shipping-route discrepancies. Contact us on the official WhatsApp to request a change.

I forgot my password, what should I do?

From the sign-in screen choose "Forgot password" and enter your registered e-mail. You will receive a verification code to set a new password.

Our locations

Receiving warehouses in China and the head office in Libya.

Guangzhou Main Warehouse

Zone A-105, Jinwei Logistics Park, No. 8 Shixia Rd, Shijing, Baiyun District, Guangzhou, Guangdong

广东省广州市白云区石井街道大冈石夏路8号金威物流园A区105

Open map →

Yiwu Warehouse

No. 520 Zongze South Road, Choujiang Street, Yiwu, Jinhua, Zhejiang

浙江省金华市义乌市稠江街道宗泽南路520号

Open map →

Head Office — Tripoli

Tripoli, Libya

+218910000000

Open map →

Contact us

Activation requests, company data updates or any question about your shipment.